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FAQ

“I’m always learning something.  Learning never ends”

Frequently Asked Questions

Parents may register their children for our programs by the following ways:

  • Online through our Registration system. Payment by credit card.
      • 24 hours
      • Payment by credit card
  • Phone registration
      • Please call 604-500-3591 between the hours of 9:00am – 4:00pm M-F, or 11:00am – 4:00pm Sat
      • Payment by credit card
  • In-person at the Richmond Olympic Oval (June 29 to August 7 only. Office location TBA)
      • Payment by cash, e-transfer, or credit card

Yes! Please see our Program Info page for more information on our current promotions.

For a weekly early drop-off fee, parents may drop off their child between 8:00 – 9:00am prior to the beginning of the morning sessions.  Only children signed up for a morning session are eligible for the optional early drop-off option. Children will be supervised by camp staff during this time with play-based activities.

Unfortunately, we are unable to offer late pick-up due to time constraints at the Oval. For morning session participants, parents will need to pick-up their children at 12:00pm.  For afternoon participants, parents will need to pick-up their children at 3:30pm.  Late fees may be applicable so please pickup your child on time.

Camp withdrawal and refund requests must be submitted via email at info@brightspacelearning.ca. One of our staff will contact you by phone or by email. Refunds will be issued back to the original form of payment. Our withdrawal/refund policy is as follows:

        • More than 30 days before your first day of camp: 100% refund less a $20 cancellation fee

        • 14-29 days before your first day of camp: 50% refund less a $20 cancellation fee

        • Up to 14 days before your first day of camp: No refund

Alternatively, you may wish to transfer to one of our other camps at a different time as long as space is available.

If our programs are unable to run due to low enrollment, we will notify enrolled families of cancellation by email or phone.  Camps will be confirmed to run approximately 4-weeks prior to its start date.  A confirmation email will be sent to enrolled families.

In the event that we must cancel a camp due to low enrollment, you will receive a 100% refund on your camp fee.  Alternatively, you may choose to register your child for one of our other camps.

First and foremost, our day camps are taught by BC certified teachers who are passionate and experienced in the interest areas of their camp programs. They have designed their camp programs through their own experiences, training, and interests to bring fun and hands-on learning to our day campers.

Though are camp programs are meant to be fun, they are geared for children and parents who want more than just a play-based experience or child-minding service. Children will be engaged in activities, projects, and lessons specifically in areas of their interest. Our teachers intend to build in an active component into their programs so that our campers are not “stuck” in a classroom each class.

For the summer of 2020, our camp programs will run from June 29 to August 14, 2020.  Each program will run for a duration of one or two weeks depending on the program.  This is designed for maximum flexibility in consideration of family’s travel schedules during the summer season.

We will be offering morning (9:00am – 12:00pm) and afternoon sessions (12:30pm – 3:30pm). For students who register for ALL DAY programs (morning & afternoon sessions) we will offer a FREE lunchtime supervision to ensure students will transition from their morning to afternoon camp sessions. An optional Lunch Box Program through Truffles Fine Foods at the Richmond Oval is available.

We do not have a permanent office at this time as we will be leasing space from the Richmond Olympic Oval to run our programs.  During our camp period this summer, we will have a space at the Oval dedicated as our office. In person registration may take place at that time. In the meantime, please register for our programs online through our Registration site.  Telephone registration may be available in the near future.

Each camp may have specific items or equipment that your child will need to bring with them to camp each day. These will be described under each camp’s description. Please ensure your child brings these items daily. Materials not described will be provided by our camp program.

In general, your child should be dressed appropriately for our summer indoor and outdoor weather. Note that some camps will include outdoor activities. Campers may wish to bring:

      • Comfortable clothing and footwear (weather appropriate)
      • knapsack/person bag
      • sunscreen and hat (for outdoor programs)
      • water bottle
      • personal snack (nut free)
      • packed lunch (for full day campers not participating in our Lunch Box Program)

No, our camp programs WILL NOT run on Wednesday, July 1, 2020 (CANADA DAY) and Monday, August 3, 2020 (BC DAY).  The shorter weeks will be reflected in the camps fees in those weeks containing holiday dates.

Every special needs child has a different set of needs and may require specific supports. As we are not a Ministry funded program, we do not have extra resources available to hire trained educational assistants or support workers. That said, depending on the needs of your child, we may be able to support your child within the resources and staffing that we have available. Please contact us directly if you would like to consult with us about your child’s needs before registering for one of our programs.

Yes, we recognize that many children have severe nuts allergies. We ask all parents to refrain from packing nut products to camp so that we can maintain a safe nut-free camp for all participants.

Yes, many of our staff have recent training in First Aid and CPR. We will have a designated first aid staff member on site in case of minor injuries. 911 will be called for more serious emergencies.

We may have openings throughout the year. Please visit our Job Opportunities page for current openings.

COVID-19 Update

COVID-19 FAQs

At Brightspace Learning, the health and safety of our participants, families, and staff are of utmost importance to us. We pride ourselves in creating a safe learning environment in every way possible. Understandably, many parents are naturally concerned about the COVID-19 pandemic and its potential impacts on summer camp programs.

Brightspace Learning is closely monitoring the updates and guidelines recommended by the Government of BC and Provincial Health Authorities. As information is rapidly changing on a daily basis, we appreciate our families for their patience and understanding through this global crisis. We strive to bring families our most up-to-date responses and information about our programs in relation to the COVID-19 pandemic.

Based on recent re-opening decisions and guidelines from the Government of BC, the Provincial Health Authority, the City of Richmond, and the availability of the Richmond Olympic Oval, we have made the difficult decision to delay the opening of our in-person camps until August. We continue our full preparation and planning of our summer 2020 programs. Please see our Camps and Registration page for updated schedules and camp offerings. Our online programs will not be affected and have redesigned some of our camps to be offered online, where possible. More online programs are currently in development and will be available shortly.

For our in-person camps, we continue to monitor government decisions and health authority updates closely to determine their potential impacts on our camps. Please check back for updates. We appreciate your understanding and patience as our community works through these difficult challenges.

– updated May 24, 2020

In the event we are unable to deliver our in-person programs during our camp period, registered campers will have the option of receiving a FULL REFUND OR CREDIT on camp fees for programs that are affected. Note that some camp programs may be translated and adjusted to live online sessions, via Zoom web-conferencing software. Registered campers will have the option to participate online (any differences in pricing will be adjusted and refunded, if necessary) OR receive a full refund on their camp fees. Note that online programs will not be affected by availability of the Richmond Oval, thus our regular refund policy still applies to these programs.

Parents will be advised a minimum of 2 weeks prior to the scheduled start of a camp program of any camp cancellations. No fees will be charged for any camp cancellations initiated by Brightspace Learning.

We encourage all interested families to register early to take advantage of our Early Bird discount and secure spots in desired camps. Once social-distancing measures are lifted by health authorities, we anticipate many families will register and availability may be limited.

– updated May 5, 2020

The health and safety of our participants are of utmost importance to Brightspace Learning. We will be following the recommendations and guidelines set out by our government and public health authorities regarding social-distancing measures, cleaning protocols, and hygiene practices. Staff will also receive extra training while our camp participants will be regularly reminded to practice increased hand-washing and proper hygiene. We anticipate further guidelines from health authorities which will be respected and followed.

The Richmond Oval will also have their own safety policies and sanitization procedures to ensure the health and safety of all visitors to the venue.

– updated May 5, 2020

We are all hoping that this pandemic will be over by the start of our camp sessions and that we will be able to offer your children a safe and educational summer program. If you have further questions, please feel free to email us at info@brightspacelearning.ca and we will do our best to respond promptly.

Still have questions?

Feel free to send us an email at info@brightspacelearning.ca.  We would love to hear from you!

We’ll handle your child with care!

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